Skip to main content

Health & City Services: Customer Service

Mike Bloomberg brought an innovative approach to all city services, increasing New Yorkers access to information and service through significant investments in technology. Thanks to these improvements, New Yorkers became more connected to city government than ever before.

  • Launched 311 in 2003 in 170 languages.
  • Free WiFi was added to 50 City parks across the five boroughs.
  • Launched the New York City Wireless Network (NYCWiN) to create a next-generation infrastructure and to improve service delivery.