In 2003, the Bloomberg administration launched a non-emergency government information and services hotline available to New Yorkers twenty four hours a day, seven days week.
In 2009, an online portal for 311 was created.
311 became a valuable management tool for increasing accountability and improving the efficiency of service delivery. The United Nations recognized NYC’s 311 system for its excellence in service delivery in 2012.
The site was upgraded and modernized to improve the City’s ability to serve the public by providing faster, more relevant information, and to expand access to city services.
Launched in 2011, PlowNYC featured a map to view snow removal activities, including color-coded street segments that allow users to determine if streets have been plowed.
Hurricane Evacuation Zone Finder
The revamped site could handle huge spikes in traffic, as seen in times of emergency, and help people quickly determine if they need to evacuate via the familiar Google Maps interface.
NYC Rules 2.0
The Bloomberg administration launched a website that allows the public, for the first time, to post their comments on proposed City rules online, use social media to spread the latest news on City rulemaking, and look up important City rules and information.
Job seekers were able to find the full breadth of career opportunities with the City on NYC Jobs. Prior to the launch of NYC Jobs, applicants needed to visit more than 50 websites to learn about all of available career opportunities with the City. NYC Jobs made all of that information available on one single site.
Citywide Performance Reporting (CPR) Tool
Launched in 2007, the citywide Performance Reporting Tool was a first of its kind, online performance tracking tool intended to make city agency performance transparent and accountable.
Mayor’s Management Report (MMR)
The Bloomberg administration revamped and streamlined the format of the MRR to make the reports a more user-friendly resource.
Street Condition Observation Unit (SCOUT)
Created by Mayor Bloomberg in 2008, SCOUT was a team of inspectors that drove every city street, every month to look for, quality of life issues, which they reported to 311.