Faster Fire & EMS Response Times
Fire Response Time
Under the Bloomberg administration, the average fire response time remained in line with the record lows recorded since 2009 when the City implemented expedited dispatch protocols and introduced Unified Call Taking, streamlining the 911 system and shaving valuable seconds off response times.
Ambulance Response Time
In 2012, the FDNY’s Emergency Medical Service achieved the fastest ever average ambulance response time of 6:30 seconds despite a 3.4 percent increase in overall call volume – and a record-setting 1.3 million calls handled. More than 43,000 additional calls were received in 2012 compared to 2011.
Four Minute Average
New fire dispatch protocols had a significant impact on dispatch times for fire units.
Highest Call Volume on Record
With NYC’s population reaching 8.4 million residents and more than 50 million visitors in 2013, FDNY responded to the highest volume of EMS calls in City history.
GPS Technology on City Ambulances
This new technology on city ambulances helped reduce the average response time to nearly 500,000 life-threatening medical emergencies, even as the number of calls for emergency medical assistance reached at an all-time high.